At Bobamisu, we want every customer to be happy with their order. As our products are food items, we are unable to accept returns for perishable products or opened items unless there is a problem with the order.
Perishable Food Products
Due to the nature of our products, we cannot accept returns or offer refunds simply because a customer has changed their mind after the order has been prepared, dispatched, delivered, or collected.
This includes Bobamisu desserts and any other perishable food products.
Damaged, Incorrect, or Faulty Orders
If your order arrives damaged, incorrect, faulty, or not as described, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
- The date your order was received
Once we have reviewed the issue, we may offer a replacement, refund, partial refund, or another suitable solution depending on the circumstances.
Missing or Undelivered Orders
If your order has not arrived, please contact us as soon as possible so we can investigate with the delivery provider where applicable.
If the order is confirmed as lost or undelivered due to an issue outside your control, we will offer a suitable solution, which may include a replacement or refund.
Customer Error
We are unable to offer refunds where the customer has provided incorrect information, including but not limited to:
- Incorrect delivery address
- Incorrect contact details
- Failure to be available to receive the order
- Incorrect product selection at checkout
Please check your order details carefully before completing your purchase.
Quality Concerns
If you believe there is a quality issue with your product, please contact us immediately and do not dispose of the product until we have reviewed your complaint.
We may ask for photos, batch details, packaging information, or for the product to be returned where appropriate and safe to do so.
Refund Processing
Where a refund is approved, it will usually be processed back to the original payment method. Please allow time for your bank or payment provider to process the refund.
Contact Us
For any refund, return, or order issue, please contact us at:
Please include your order number in the subject line so we can deal with your request quickly.
This policy does not affect your statutory rights.