Privacy Policy

Last updated: 7 July 2026

This Privacy Policy explains how Bobamisu collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.

Bobamisu is the trading name of NFE Solutions Ltd.

For any privacy questions, please contact us at:

Email: [email protected]

1. Information We Collect

We may collect and process the following personal information:

  • Your name
  • Billing and delivery address
  • Email address
  • Phone number
  • Order details
  • Payment and transaction details
  • Account login details, if you create an account
  • Messages or enquiries you send to us
  • Delivery instructions
  • IP address, browser type, device information, and website usage data
  • Marketing preferences, if you sign up to receive updates or offers

We do not intentionally collect more personal information than we need.

2. How We Use Your Information

We use your personal information to:

  • Process and manage your orders
  • Take payment and confirm transactions
  • Deliver or arrange collection of your order
  • Send order confirmation and customer service emails
  • Respond to enquiries, complaints, or refund requests
  • Manage customer accounts
  • Prevent fraud and protect our website
  • Improve our website, products, and customer service
  • Comply with legal, tax, accounting, and food safety record requirements
  • Send marketing emails, but only where we are allowed to do so

3. Our Lawful Bases for Using Your Information

We only use your personal information where we have a lawful reason to do so. These may include:

Contract
We use your information to process your order, take payment, arrange delivery or collection, and provide customer support.

Legal obligation
We may need to keep certain records for tax, accounting, legal, food safety, or regulatory reasons.

Legitimate interests
We may use your information to manage our business, improve our website, prevent fraud, deal with complaints, and protect our legal rights.

Consent
We will rely on your consent where required, for example for certain marketing emails or non-essential cookies.

You can withdraw your consent at any time where we rely on consent.

4. Payments

Payments on our website are processed securely by third-party payment providers.

We do not store your full card details on our website. Your payment information may be processed by payment providers such as:

  • WooPayments
  • Sumup

These providers process your payment information in accordance with their own privacy and security policies.

5. Sharing Your Information

We may share your personal information with trusted third parties where necessary to run our business and provide our services. These may include:

  • Payment processors
  • Delivery or courier companies
  • Website hosting providers
  • WooCommerce, WordPress, or website plugin providers
  • Email and communication providers
  • IT support providers
  • Accountants, bookkeepers, or professional advisers
  • Legal or regulatory authorities where required

We only share information that is necessary for the relevant purpose.

We do not sell your personal information.

6. Customer Accounts

If you create an account on our website, we may store your name, email address, billing address, delivery address, and order history to make future orders easier.

You can request that we delete your account, unless we need to keep certain information for legal, tax, accounting, or business record purposes.

7. Marketing

If you sign up to receive marketing from us, we may use your email address to send updates, offers, or product information.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

We will not send you marketing emails where we do not have permission or another lawful reason to do so.

8. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to work properly, for example to allow you to add products to your basket, complete checkout, and manage your account.

We may also use cookies for analytics, website improvement, security, or marketing purposes, depending on the tools used on our website.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can control or delete cookies through your browser settings.

9. How Long We Keep Your Information

We only keep your personal information for as long as necessary.

Order and transaction records may be kept for accounting, tax, legal, and business record purposes.

Customer enquiry information may be kept for as long as necessary to deal with the enquiry and any follow-up issues.

Marketing information will be kept until you unsubscribe or ask us to remove your details.

Where we no longer need your information, we will delete it or anonymise it where appropriate.

10. Keeping Your Information Safe

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

This may include using secure website technology, password protection, access controls, secure payment processing, and trusted service providers.

However, no online system can be guaranteed to be completely secure.

11. International Transfers

Some of the service providers we use may process personal information outside the UK.

Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

12. Your Rights

Under UK data protection law, you may have the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your information
  • Ask us to restrict how we use your information
  • Object to certain uses of your information
  • Ask for your information to be transferred to another provider
  • Withdraw consent where we rely on consent
  • Complain to the Information Commissioner’s Office

To exercise your rights, please contact us using the details above.

13. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, which is the UK data protection regulator.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

15. Contact Us

For questions about this Privacy Policy or how we use your personal information, please contact:

Bobamisu
Email: [email protected]